Privacy Policy

Information you provide directly

When you contact us, book a strategy call, or fill out a form on our website, we collect your name, email address, company name, and any additional information you choose to share with us.

Information collected automatically

When you visit our website, we may collect standard log data including your IP address, browser type, referring pages, and pages visited. This information is used solely to understand how our website is used and to improve your experience.

Information from third-party services

If you book a call via our scheduling tool, the scheduling platform may share your name, email address, and meeting details with us. We do not purchase or rent contact lists from third parties.

To respond to your enquiries

We use your contact details to respond to messages, schedule calls, and follow up on proposals or project discussions.

To deliver our services

For clients who engage NetronFlow for automation services, we use project-related information to design, build, and operate the agreed systems. We treat all client data and business information as strictly confidential.

To improve our website and services

Aggregate, anonymised analytics data helps us understand what content is useful and where our website can be improved.

We do not sell your data

NetronFlow does not sell, trade, or rent your personal information to any third party. Ever.

Service providers

We use a small number of trusted third-party tools to operate our business — including scheduling software, email, and project management platforms. These providers process data only on our behalf and under our instructions, and are required to maintain confidentiality.

Legal requirements

We may disclose information where required by applicable law, legal process, or governmental authority, or where necessary to protect the rights, safety, or property of NetronFlow or others.

What we use

Our website may use essential cookies required for basic site functionality, and analytics cookies (such as those used by Google Analytics) to understand site usage. No advertising or retargeting cookies are used.

Your choices

You can disable or delete cookies through your browser settings at any time. Disabling cookies may affect certain website functionality.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain business records, or as required by applicable law. Enquiry data from non-clients is typically retained for no longer than 24 months. Client project data is retained as agreed in the service agreement.

Depending on your location, you may have rights under applicable data protection laws — including the right to access, correct, or delete your personal data; the right to object to or restrict certain processing; and the right to data portability. To exercise any of these rights, contact us at team@netronflow.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While no method of transmission over the internet is 100% secure, we take data security seriously and continuously review our practices.

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the most recent changes were made. Continued use of our website following any changes constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at team@netronflow.com. We aim to respond to all privacy-related enquiries within 5 business days.