Terms & Conditions

By accessing or using the NetronFlow website at netronflow.com, or by engaging NetronFlow for any services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Scope of services

NetronFlow provides AI automation consulting, design, development, and operational management services including but not limited to: Voice AI agents, AI chatbots, CRM automation, business workflow automation, document intelligence, email outreach automation, app integrations, and website design.

Project engagements

All project engagements are governed by a separate written Service Agreement or Statement of Work ("SOW") agreed upon between NetronFlow and the client before work commences. The SOW defines scope, deliverables, timeline, pricing, payment terms, and specific terms applicable to that engagement. In the event of any conflict between these Terms and a signed SOW, the SOW shall prevail.

No guarantee of specific outcomes

NetronFlow applies expertise and best practices to all engagements; however, we do not guarantee specific business results, performance benchmarks, or ROI figures. Outcomes depend on factors outside our control including client-side adoption, data quality, third-party platform behaviour, and market conditions.

Client deliverables

Upon receipt of full payment, NetronFlow assigns to the client ownership of all custom code, workflows, and automation systems specifically created for that engagement, as defined in the SOW.

NetronFlow tools and frameworks

Any proprietary tools, templates, libraries, methodologies, or frameworks developed by or belonging to NetronFlow that are incorporated into client deliverables remain the intellectual property of NetronFlow. The client receives a perpetual, non-exclusive licence to use such components as part of the delivered system.

Website content

All content on netronflow.com — including text, graphics, logos, and code — is the property of NetronFlow and may not be reproduced, distributed, or used without written permission.

Clients are responsible for providing accurate and complete information required for project delivery, ensuring timely feedback and approvals at agreed milestones, maintaining appropriate licences for any third-party tools specified in the SOW, and complying with applicable laws in connection with their use of delivered automation systems.

Both parties agree to keep confidential any proprietary, technical, or business information disclosed during an engagement. NetronFlow will not disclose client business information, data, or system architecture to any third party without written consent, except as required by law or with the involvement of vetted service providers under confidentiality obligations.

General

Payment terms are defined in each SOW. Unless otherwise agreed, invoices are due within 14 days of issue. NetronFlow reserves the right to pause or suspend work on any project where invoices remain unpaid beyond agreed terms.

Refunds

Due to the bespoke, time-intensive nature of automation work, completed work is non-refundable. Refund conditions applicable to any specific engagement will be stated explicitly in the SOW.

To the maximum extent permitted by applicable law, NetronFlow's total liability to any client in connection with any engagement shall not exceed the total fees paid by that client in the three months preceding the claim. NetronFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.

NetronFlow's services often involve third-party platforms and APIs (such as OpenAI, HubSpot, n8n, Vapi, and others). NetronFlow is not responsible for changes, outages, pricing modifications, or discontinuation of third-party services. Where a third-party change materially affects a delivered system, NetronFlow will endeavour to provide a remediation plan, which may incur additional fees.

Either party may terminate an engagement as specified in the relevant SOW. Upon termination, the client is responsible for payment of all work completed up to the termination date. NetronFlow will provide all deliverables and assets completed at the time of termination upon receipt of any outstanding payments.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Pakistan. For international clients, both parties agree to attempt to resolve disputes amicably before pursuing formal legal action. Nothing in this clause limits either party's right to seek urgent injunctive relief in any jurisdiction.

Permitted use

You may use our website for lawful purposes only. You must not use our website in any way that breaches applicable local, national, or international laws; transmits unsolicited communications; or attempts to gain unauthorised access to any part of the site or its infrastructure.

Accuracy of information

We aim to keep the information on our website current and accurate. However, we make no warranty that it is complete, accurate, or up to date at any given time.

We may update these Terms and Conditions from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the revised terms.

For any questions regarding these Terms and Conditions, please contact us at team@netronflow.com.